Privacy Policy

1. Who this policy covers

This Privacy Policy applies to visitors who use the Capital Ambulance website and people who contact us through the phone number, email address or enquiry/booking forms displayed on it. “Capital Ambulance”, “we”, “us” and “our” refer to the service represented on this website.

2. Information we may receive

Depending on how you contact us, we may receive information you choose to provide, such as:

• Your name and phone number.
• Pickup location, destination, preferred service and trip details.
• The content of your enquiry and any information you voluntarily include.
• Information you provide during a phone call or follow-up conversation.

Please share only information that is necessary for us to respond to your enquiry or coordinate the requested transport.

3. How we use information

We may use submitted information to respond to enquiries, contact you about a requested service, assess availability, coordinate a booking, communicate changes, maintain business records, protect against misuse and meet applicable legal obligations. We do not state that submitting a form automatically confirms a booking.

4. Website forms and service providers

Website enquiry and booking forms on this site are configured to send submissions through FormSubmit to capitalambulance1923@gmail.com. FormSubmit is a third-party form-processing service and may process form data to deliver submissions. Its own terms and privacy practices may also apply. Do not submit information through a form if you are not comfortable with this processing.

We may use other service providers where reasonably needed to operate the website, respond to enquiries or maintain security. Information should be shared only to the extent needed for the relevant purpose.

5. Calls, messages and records

If you call or email us, we receive the contact details and information you choose to share. We may retain relevant communications and service records for follow-up, operational, accounting, safety or legal purposes. We do not promise a fixed deletion period for every type of record; retention depends on the reason for keeping it and applicable requirements.

6. Cookies, analytics and advertising

Your browser or hosting environment may process technical data needed to deliver the website. Third-party links, embedded maps or any analytics/advertising tags enabled on the live site may use cookies or similar technologies under the relevant provider's policies. We do not claim that a particular analytics or advertising tag is active merely because this policy mentions it. If you wish to manage cookies, use your browser settings; blocking some technologies may affect website functionality.

7. When information may be shared

We do not offer personal information for sale. Information may be shared with service providers involved in handling your request, with people you ask us to contact, or when disclosure is reasonably necessary to protect rights and safety or comply with applicable law. We aim to limit sharing to what is relevant to the purpose.

8. Security and your choices

We use reasonable care when handling enquiries, but no website, email or internet transmission can be guaranteed completely secure. Please avoid sending payment credentials, passwords, identity documents or unnecessary sensitive medical details through general enquiry forms.

You may contact us to ask about, correct or request deletion of personal information you have provided. We may need to verify the request and may retain some records where required or permitted by law.

9. Children and third-party websites

This website is intended for people arranging or enquiring about services, not for children to submit personal information independently. Links to external services, including maps, are provided for convenience; their privacy practices are controlled by those providers.

10. Changes to this policy

We may update this policy when our website, processes or legal obligations change. The effective date at the top shows when this version was published. Please review this page periodically.

11. Contact us about privacy