Terms & Conditions

1. About these terms

These Terms & Conditions apply when you use the Capital Ambulance website, call our helpline, or submit an enquiry or booking request through this website. By using these channels, you agree to these terms. If you do not agree, please do not use the website.

“Capital Ambulance”, “we”, “us” and “our” refer to the Capital Ambulance service represented on this website. The website provides information and enquiry/booking channels; a submitted request is not, by itself, confirmation that a vehicle has been dispatched.

2. Service requests and availability

Ambulance and patient-transport services depend on vehicle availability, crew availability, patient requirements, pickup location, destination, road conditions and operational circumstances. We will confirm the service that can be provided after reviewing the request.

• Please provide accurate contact details, pickup and destination information, and relevant transport requirements.
• Do not assume a booking is confirmed until our team confirms it directly.
• Service types and equipment depend on actual vehicle and crew availability at the time of dispatch.

3. Response times and traffic conditions

Any arrival time discussed is an estimate, not a guarantee. Mumbai traffic, weather, road closures, access restrictions, distance, emergencies already in progress and other events can affect arrival and journey times. We will make reasonable efforts to communicate material changes when practicable.

4. Charges and payment

Charges may vary according to the service type, distance, duration, waiting time, route, equipment or clinical support required, and other details of the trip. Please confirm the applicable fare and any additional charges with our team before the trip where circumstances permit. Do not rely on an estimate as a final invoice unless our team expressly confirms it.

This website does not promise a particular price or payment method unless it is specifically confirmed by Capital Ambulance.

5. Cancellation and changes

If you need to cancel or change a request, contact our team as soon as possible by phone. Once a vehicle or crew has been allocated or dispatched, cancellation, waiting or route-change charges may apply if communicated by our team. The applicable outcome depends on the circumstances and any confirmation provided at booking.

6. Medical and transport limitations

Website content is general service information and is not medical advice, diagnosis or treatment. The appropriate transport arrangement depends on the patient's condition and assessment by qualified medical personnel where applicable. Do not use this website to seek clinical advice in an emergency. Call the helpline and clearly explain the situation.

Users must not misrepresent a patient's condition, submit knowingly false requests, abuse staff, or use the website for unlawful purposes.

7. User information and communications

Information submitted through enquiry or booking forms is used to respond to the request, coordinate service details and maintain relevant business records. Please provide information you are authorised to share. Avoid submitting unnecessary sensitive medical details through a general website form; explain essential requirements directly to our team by phone.

Our handling of personal information is described in our Privacy Policy.

8. Website availability and content

We aim to keep the website information accurate and accessible, but content may change and the website may occasionally be unavailable or contain errors. Service information, images and descriptions are illustrative and do not guarantee that a specific vehicle, crew, route or service is available at a particular time.

9. Liability and events outside our control

To the extent permitted by applicable law, Capital Ambulance is not responsible for loss caused solely by inaccurate information supplied by a user, third-party network or platform failure, or circumstances outside our reasonable control. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, or removes any rights that cannot legally be waived.

10. Third-party services and links

The website may link to third-party platforms such as maps or use third-party tools to process form submissions. Those services operate under their own terms and privacy practices. We do not control third-party websites or guarantee their availability.

11. Changes to these terms

We may update these terms to reflect changes in our operations, website or applicable requirements. The effective date at the top indicates when this version was published. Please review this page periodically.

12. Governing law and contact

These terms are subject to applicable laws of India. Any dispute will be handled by the competent forum as determined under applicable law.